Overview
Project management, user acceptance testing, Drupal front end, content management, content strategy, software documentation, user support and training.
Technical Environment: Drupal 7 and 8. Git, BitBucket, JIRA. HTML, CSS, some JavaScript, jQuery, and PHP. Adobe Creative Suite: Illustrator, Photoshop, InDesign, Premiere Pro, Acrobat.
Project Management Professional (PMP), Project Management Institute
Certified Software Tester, Foundation Level, International Software Testing Qualifications Board
Resume
Digital Project Manager
NC Department of Information Technology
October 2017 to present
Overview: Project manager for Drupal 8 platform development and migration, and new state government websites.
- Plan, identify requirements, and implement state government agency website projects.Collect historical information, divide project into phases. Understand business case. Identify initial requirements, assumptions, risks, and scope. Assess feasibility. Identify goals and KPIs. Identify stakeholders and their level of engagement.
- Prioritize requirements. Create scope statement, project management plan, and project schedule. Estimate resource requirements and activity durations. Plan communications and stakeholder engagement. Hold kickoff meeting and gain formal approval of the plan.
- Continuously improve processes. Gather work performance data and report.
- Produce deliverables. Communicate and hold meetings. Manage stakeholder expectations. Report on project progress. Share project knowledge. Request and implement changes.
- Implement approved changes/ Update project management plan and project documents.
- Validate deliverables, gain acceptance, hand off product.
- Coordinate project retrospectives.
Web Developer
NC Department of Information Technology
May 2016 to October 2017
- Participate in the full development life cycle, including ideation, design, development, implementation, testing, release, and operation.
- Testing/QA lead. Plan, monitor, and control testing activities and tasks.
- Work with team to support web administration such as domain redirect configuration, DNS changes, and server space requests.
- Perform ongoing patching, testing, and support for enterprise-level multisite Drupal.
- Provide day-to-day customer support via support tickets, direct emails, and other communication channels.
- Create and distribute training materials for users, including user guides, videos, training sessions, and co-working events.
Website and Publications Manager
North Carolina State Parks
August 2013 to April 2016
- Managed the development of a new website site using a modern CMS that could support multiple users and serve as the agency’s primary informational and marketing outlet. Performed requirements gathering, identified stakeholders, created project plan and schedule, and formed a team to meet the agency’s goals of responsiveness, accessibility, and ease-of-use. Managed the project from initiation to closing.
- Developed a plan, schedule, and budget for the agency’s annual publications project, to ensure the 41 parks, marketing department, headquarters, and visitor centers in the state system had the printed materials they required for a 12-month period. Managed the projects from initiation to closing.